Customer Experiences
Notes from people who have brought watches to Maneekala — what they needed, what we did, and how it turned out.
← Back to Home12+
Years of experience
800+
Watches serviced
4.8
Average customer rating
96%
Customers who return
Reviews
Somsak Teerawong
Bangkok · Crystal Replacement
I brought in a Seiko that my father used to wear. The crystal had a crack across the corner — not broken, but noticeable. They sourced a mineral glass that matched the profile closely and had it ready the next day. The watch looks as it should again.
June 2025
Apinya Phromwong
Bangkok · Quartz Service
Straightforward battery service. They were upfront about the price before touching anything, which I appreciated. The person at the desk also pointed out that the crown gasket was getting a bit brittle — something I had not noticed. We agreed to replace it as part of the same visit. Good attention to detail.
June 2025
Nattapong Klaijit
Pathum Thani · Vintage Restoration
My grandfather's Longines had not run in years. I was cautious about letting anyone touch it. The watchmaker here spent about twenty minutes going through what he could see and what he proposed doing — step by step. He explained which parts were original and which would need replacing. Three weeks later it was running accurately. Very pleased.
May 2025
Wanchai Chanthana
Bangkok · Crystal Replacement
The crystal on my daily watch got badly scratched — my own fault. They had a replacement in stock and fitted it the same afternoon. The water resistance test at the end was a nice touch; I had not thought to ask for it. The watch felt properly looked after, not just fixed.
July 2025
Lalita Srisuk
Samut Prakan · Quartz Service
I have had batteries changed elsewhere, but the result here was noticeably different. They checked the movement condition, noted that one small component was showing early wear, and wrote it on the service card as something to keep an eye on. Nothing alarming — just useful to know.
June 2025
Prayoon Rattanarat
Bangkok · Vintage Restoration
A 1960s Omega that had not been serviced in a very long time. The assessment was thorough and the explanation was clear. I appreciated that they did not try to push unnecessary work — they identified what was actually needed and left the rest alone. The watch has been running well for two months now.
May 2025
Case Studies
The Situation
A customer brought in a ten-year-old Citizen that had simply stopped. They were unsure whether the problem was the battery or something more involved, and did not want to invest in a repair if the watch was not worth fixing.
What We Did
The battery had indeed failed, but the movement inspection also revealed a worn capacitor — common in older Eco-Drive and solar-assisted quartz movements. We explained the findings, quoted separately for the battery-only option and the full repair, and the customer chose the full service. Total time: one day.
The Outcome
Watch running accurately. Customer received a written service note and has since brought a second watch in for a crystal replacement. A straightforward repair that became a longer relationship.
"They told me exactly what it would cost before doing anything. I knew where I stood."
The Situation
An expat living in Bangkok brought in a vintage Seiko 5 with a shattered acrylic crystal. The original crystal profile was unusual — slightly domed with a specific diameter. Standard replacements had not fitted correctly at other shops.
What We Did
We measured carefully and identified the correct acrylic specification. The crystal required a short lead time to source. We confirmed the timeline with the customer before ordering. Once arrived, it was fitted using the appropriate press and the water resistance was tested.
The Outcome
Crystal fitted correctly, watch sealed properly. The customer collected it four days after the initial visit. The delay was communicated clearly at every stage, which they said they appreciated.
"Other places just put in the wrong size and hoped I would not notice. Here they took the time to get it right."
The Situation
A family brought in a pocket watch that had been in a drawer since the 1980s. The movement was seized and the mainspring was suspected to be broken. The owner was emotionally attached to the piece and wanted an honest assessment before any decisions.
What We Did
The movement was carefully disassembled, cleaned, and assessed. The mainspring was intact but had lost tension from long storage. All pivot holes were cleaned and re-oiled. A replacement mainspring was sourced and fitted. Total restoration time was three weeks. Each stage was documented and communicated to the family.
The Outcome
The watch is now running within acceptable vintage tolerances. The family received a full written record of the work and parts used. They noted that having the history documented added to the piece's meaning for them.
"We were nervous about handing it over. They treated it with real care. The written record was something we had not thought to ask for, but are glad to have."
Contact
Address
152 Sukhumvit Soi 24
Bangkok 10110
Hours
Mon–Sat 10:00–18:30
Sunday closed
Your Turn
The initial look is free. We tell you what we see and what we suggest — no obligation to proceed.
Contact the Workshop