Terms & Conditions

1. Definitions

In these Terms, the following definitions apply:

• "Maneekala", "we", "us", "our" — the watch repair workshop operating at 152 Thanon Sukhumvit Soi 24, Bangkok 10110, Thailand.
• "Customer", "you" — any person who uses our website, contacts us, or brings a watch to our workshop for assessment or service.
• "Service" — any watch repair, maintenance, or restoration work carried out by Maneekala, including quartz and battery service, vintage timepiece restoration, and crystal replacement.
• "Agreement" — these Terms and Conditions, together with any written service quotation accepted by you.

2. Acceptance of Terms

By submitting a contact form on our website, by visiting our workshop, or by agreeing to a service quotation, you confirm that you have read and accept these Terms and Conditions. Our Services are available to persons aged 18 and over who have the capacity to enter into a legally binding agreement.

3. Service Description

Maneekala offers watch repair and maintenance services in Bangkok, Thailand. Our three principal services are:

• Quartz & Battery Service — from ฿1,800 THB
• Vintage Timepiece Restoration — from ฿5,750 THB
• Crystal Replacement — from ฿3,500 THB

Services are available at our workshop during opening hours (Monday–Saturday, 10:00–18:30). We do not offer a postal or courier service. All watches must be presented in person.

4. Service Process and Customer Responsibilities

4.1 Initial Assessment

All watches are assessed before any work begins. The assessment is provided at no charge and carries no obligation to proceed. Findings and proposed work are communicated to you in plain terms before work starts.

4.2 Authorisation

Work on your watch will only proceed once you have agreed to the proposed scope and cost. This agreement may be verbal or in writing. By authorising work, you confirm that you are the owner of the watch or have the owner's authorisation to commission repairs.

4.3 Customer obligations

• Provide accurate information about the watch and its history where known
• Collect the watch within 30 days of being notified that work is complete
• Pay the agreed amount on collection

5. Payment Terms

All prices are quoted and payable in Thai Baht (฿ THB). Payment is due on collection of the repaired watch. We accept cash and major bank transfers. Published prices are starting prices; the final cost is agreed in writing or verbally before work begins. No additional charges will be added without your prior consent.

If you choose not to proceed with proposed work after the initial assessment, no charge is made. If work has begun with your authorisation and you subsequently cancel, we reserve the right to charge for work completed to that point.

6. Uncollected Items

Watches not collected within 60 days of completion notice will be subject to a storage charge of ฿100 per day. Watches uncollected after 180 days may, at our discretion, be disposed of or auctioned to recover costs, with any remaining proceeds held for the owner for a period of one year.

7. Limitation of Liability

We take reasonable care with all watches entrusted to us. However, watch repair involves inherent risks, particularly with older or fragile movements. We are not liable for:

• Pre-existing damage not disclosed or apparent at the time of assessment
• Failure of components unrelated to the service carried out
• Damage caused by undisclosed prior repairs by third parties
• Consequential or indirect losses of any kind

Our total liability to you in relation to any service shall not exceed the amount paid by you for that service.

8. Disclaimers

We do not make any representation that a repair will restore a watch to factory specifications, particularly in the case of vintage or aged movements. We will tell you honestly what outcomes are likely based on the condition of the watch.

9. Intellectual Property

All content on our website — including text, design, and images — is the property of Maneekala or used with permission. You may not reproduce or distribute any part of our website without our prior written consent.

10. Termination

Either party may cancel a service arrangement prior to work beginning, without charge. If you wish to cancel after work has commenced, please contact us as soon as possible. Maneekala reserves the right to decline or cease work on any watch at its reasonable discretion, with a full explanation provided to the customer.

11. Dispute Resolution

If you have a concern about a service, please contact us in the first instance at [email protected]. We will endeavour to resolve disputes informally within 14 days. Where informal resolution is not possible, disputes will be governed by the laws of Thailand and subject to the exclusive jurisdiction of the Thai courts.

12. General Provisions

• Entire Agreement: These Terms, together with any accepted service quotation, constitute the entire agreement between us in relation to a service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
• Waiver: Our failure to exercise any right under these Terms does not constitute a waiver of that right.
• Assignment: You may not assign your rights under these Terms without our consent. We may assign our obligations to a successor business.

13. Changes to These Terms

We may update these Terms from time to time. The current version is always available on our website. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.