Privacy Policy

1. Introduction

Maneekala ("we", "us", "our") is a watch repair workshop based in Bangkok, Thailand. We are committed to handling any personal information you share with us thoughtfully and responsibly.

This policy explains what information we collect, why we collect it, how it is used, and what rights you have in relation to it. It applies to information collected through our website at maneekala.cyou and through direct contact with our workshop.

If you have questions about this policy, please contact us at [email protected].

2. Information We Collect

2.1 Information you provide directly

When you use our contact form, call us, or visit the workshop, you may provide:

• Your name
• Email address
• Phone number
• Details about your watch and the service you need

2.2 Information collected automatically

When you visit our website, certain information may be collected automatically, including your IP address, browser type, pages visited, and time of visit. This is used only for website operation and improvement.

2.3 Legal basis for processing

We process your personal data on the basis of your consent (when you submit a contact form), and on the basis of legitimate interest (to respond to enquiries and operate our business). Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), we process data only as permitted by law.

2.4 Data retention

Contact enquiry data is held for up to 24 months. Workshop service records may be retained for up to five years for reference purposes. You may request deletion at any time.

3. How We Use Your Information

• To respond to your enquiry and arrange your watch service
• To communicate with you about the status of your repair
• To provide a written service record
• To improve our website and how we communicate with customers

We do not use your information for marketing without your express consent. We do not sell personal data to third parties.

4. Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

• Where required by Thai law or a lawful authority
• With analytics providers (such as Google Analytics) to understand website usage — data shared is aggregated and anonymised where possible
• With service providers who assist in website hosting and operation, under appropriate data processing agreements

5. Data Protection Measures

• Our website uses HTTPS encryption for all data in transit
• Contact information is stored on access-controlled systems
• Paper records in the workshop are kept in a secure location
• In the event of a data breach affecting your information, we will notify you in accordance with our obligations under the PDPA

6. Cookies

Our website uses cookies to support its basic operation and, with your consent, to understand how visitors use the site. You can manage your cookie preferences at any time.

For full details, please see our Cookie Policy.

7. Your Rights

Under Thailand's PDPA, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data where there is no longer a lawful reason to retain it
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interest
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

If you believe we have not handled your data properly, you have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).

8. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices of those sites and recommend reading their privacy policies before providing any personal information.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from persons under 18. If you believe a minor has submitted information to us, please contact us and we will remove it promptly.

10. Updates to This Policy

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to check this page periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.